Fountain Hills Computer Services

Service Policy/Terms of Service

Updated: 08/06/09

Business Policy

We emphasize on our service quality and Client/Customer satisfaction. As a result, we depend on verbal or written agreements as contracts that make it as easy as possible for those who acquire our services. We reserve the right to refuse service to anyone for any reason at anytime.

Changes of services and/or policy notifications

Our service policy may change at anytime. If our policies, services, or prices change, we will strive to inform our Clients personally however, it is ultimately the responsibility of everyone to be informed of these changes by visiting our website at www.fhcs.net. Changes can be found by clicking the "Support Forum" link on the "Resources" page.

Discounts, Referrals, and Advertising Programs

We offer a 10% commission of the first billed invoice for referrals. If the person or business referred to us by you obtains any of our services, we will pay you 10% of the paid amount from the first invoice of the referred person or business in the form of a check or discount on your services. To qualify, the referred person or business who obtains any of our services must mention you as the referrer and supply us, if necessary, mailing addresses and contact information of the referrer.

Guarantees, Warranties, Product Orders/Returns

IN-HOUSE or ON-SITE SERVICES

We strive to succeed in your satisfaction with our services. If we cannot fix your computer or network related problem (software or hardware) no matter how long we spend working on it, there will be no charge for that service. We always recommend backing up your data before we service your computer as we are not responsible for lost data. When Customers ask us to backup or transfer data, it is the customer's responsibility to tell us what specific files or folders they want backed up or transferred. We typically only backup the Desktop, Favorites, My Documents, and/or folders directly under the user name unless the Customer says otherwise.

WEB SITES

If you aren't satisfied with our services, let us know and you will not be billed for the service performed. It is the responsibility of any dissatisfied Client to notify us before we send out an invoice to qualify for this guarantee with the exception of services that take longer than 7 days to complete and any travel charges.

Information sent to us for website updates are normally completed within 24-48 hours. It may take longer during holidays and/or when holidays coincide with weekends.

PRODUCTS

Any and all products (routers, modems, networking equipment, cables, etc.) that are in stock are sold with a 15 day return policy unless otherwise noted on the receipt, sales tag, or mentioned by us at the time of the sale. Products can be returned for a full refund within 15 days of original purchase in new condition with original receipt, packaging, and accessories unless otherwise noted. Software, media, and computers cannot be returned if opened. Items sold through our consignment service are sold "as is" without any warranty or guarantee at the sole risk of the customer.

Products that are not in stock and are special ordered on behalf of the Customer require payment in full for the products at the time of order and the products cannot be returned.

Free Advertising

Banner advertisements and/or links are provided on www.fhcs.net by request at no charge to Website owners who obtained our management services within 6 months. The links are usually placed in our everyday links page and again on our Clients page.

Payments & Billing Policy

All of our services other than hosting are only $90 per hour, billed in actual time unless otherwise noted.

We accept payments of USD cash, U.S. Check, U.S. Money Order, and U.S. Cashiers Check. Discover, MasterCard, and Visa is accepted both in our shop and on-line at www.fhcs.net.

Detailed invoices are sent via postal or E-mail on the 1st of every month for Customers/Clients with reoccurring billings.

If the total amount due is not received by the due date, a $15 late fee may be assessed. 30 days past due may result in account & service suspension. Account suspension will result in website and e-mail shut down on hosted accounts and/or refusal of service until total amount due is paid. 60 days past due may result in account & service termination. Account termination will result in website and e-mail deletion, including all backups on hosted accounts and/or refusal of service until total amount due is paid.

All payments made will go toward the earliest unpaid invoices. A $40.00 charge may be billed to any account with each returned check for that account. Additional service and attorney fees may also be charged to any account which is 60 days past due if an outside agency is used to collect any debts.

Privacy and Security

All information that is provided to us by our Clients relating to our services are always kept in strict confidence. We cannot be held liable for any loss of information due to theft or burglary. No services are performed for our Clients without written or verbal permission or instructions by them, or an authorized person appointed by the Client, with the exception of necessary Web Site server maintenance and/or upgrades. Permissions and/or instructions are normally accepted through E-mail using security verification. We are not responsible for any consequences resulting from any misinformation or vague instructions given to us by our Clients. We are not responsible for any content or file posted on any website not owned by us. We are not responsible for any result as a consequence of a lost, stolen, or hacked E-mail or Web Site password (All passwords should be at least 8 characters long and should not form a valid word). We are not responsible for any changed, corrupted, or missing file or content within a web hosting account where a Client or a 3rd party is issued web access.

Due to the implementation of our E-mail security measures, E-mail sent to us will only be accepted from those who are on our accepted E-mail list or through our on-line priority E-mail form at http://www.fhcs.net/email_us.asp via the web. Those who use our E-mail form will have the option to be added to our list

Abuse and Policy Violations

We do not allow any activity, content, or file that may be considered illegal, excessive, abusive, rude or inconsiderate such as SPAM (unsolicited Email), pornography, purposeful virus spreading, or copyright infringements, received, sent or stored, on our servers. Any of these activities will be considered a service policy violation that can result in criminal prosecution and/or your account suspension or termination.

We do not allow any code, content, file, or web page that may violate popular search engine guidelines or terms of service. Such activity may not only ban a Client and others linked to you (including us) from popular search engines, but will also be a violation of our service policy that may be subject to account suspension or termination.

Account termination may result in permanent website and e-mail deletion, including all backups on hosted accounts. Hosting accounts that do not stay within the specified listed parameters including bandwidth and disk space indicated on our hosting page may be subject to extra charges as specified and/or be considered a policy violation. Additional service and attorney fees may also be charged if any abuse or policy violation causes any disruption of our services. Abuse and Policy Violations may be reported to us through E-mail via the web at http://www.fhcs.net/email_us.asp.